Serena-Heartline Hoop Earrings

• 18K Gold Plated – Each piece is finished with a rich layer of 18K gold for a timeless, luxurious shine.

• Waterproof & Sweatproof – Made to move with you. Wear it daily without worrying about damage or dullness.

• Tarnish-Resistant – Specially coated to stay shiny and beautiful, even after regular use.

• Skin-Friendly & Hypoallergenic – Gentle on all skin types. Completely nickel- and lead-free for irritation-free wear.

• Lightweight & Comfortable – Designed for all-day wear. You’ll forget you’re even wearing it.

• Versatile Style – From everyday basics to statement pieces, our designs pair effortlessly with every outfit.

• Gift-Ready – Makes the perfect gift for birthdays, anniversaries, or just because. Elegant packaging included.

Eligibility for Exchange/Refund:

We offer exchange or refund only in the following cases

• The product arrives damaged, broken, or in
• The product you received is incorrect

No refunds or exchanges will be accepted for

• Change of mind
• Size issues (all sizes are clearly mentioned in descriptions)
• Minor color or texture differences due to photography or screen settings

How to Request an Exchange or Refund:

1. Email us at: irabysimi@gmail.com within 7 days of delivery.
2. Attach:

• A 360° unboxing video taken as soon as you receive the package
• Clear proof of the damage or issue in good lighting

3. Your request will be reviewed and processed within 2–3 working days.

Once Approved:

• We’ll schedule a return pickup or guide you on how to return the product directly to us.
• Shipping charges for return/exchange must be paid by the customer.(Shipping charges -INR 100)
• A replacement will be shipped once we receive and verify the returned product.
• If eligible for a refund, it will be processed within 7 business days after verification.

Key Notes:

• Returned items must be unused, in original packaging, and with all tags intact.
• If unboxing video or clear proof is not provided, we won’t be able to process your request.
• Refunds are done only after proper verification.

Prepaid Orders – Free Shipping

• No shipping charges on prepaid orders — it’s completely free!
• Orders are packed and shipped within 1–2 days
• Delivery usually takes 3 to 5 days
• Since we cover the delivery cost, we request you to provide a full and accurate address and be available to receive the parcel when it arrives

Cash on Delivery (COD) – Paid Shipping Options

Prefer to pay when your order arrives? We’ve got two options for you:

• Express COD Delivery – ₹200
  (Faster delivery if you need it sooner)
• Standard COD Delivery – ₹100
  (Regular delivery with a lower fee)

Note: COD orders go through a 1–2 day verification process before dispatch.

Delivery typically takes 4 to 7 days in total.